Privacy Policy

A legal disclaimer

The explanations and information provided in this Privacy Policy are general and high-level explanations of how G1 Mobile collects, uses, and protects customer information. This text does not constitute legal advice. We recommend that you seek legal counsel to ensure that your Privacy Policy complies fully with Brazilian data protection laws, including the LGPD (Lei Geral de Proteção de Dados Pessoais – Law nº 13.709/2018).

Privacy Policy – the basics

At G1 Mobile, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect from our customers, how we use it, how we store it, and under what circumstances it may be shared.

By using our website, contacting our team, or making a purchase, you agree to the terms of this Privacy Policy.

What we collect

G1 Mobile may collect the following information from customers:

Personal details (name, CPF, phone number, email).
Payment information (PIX details, card data, boleto bancário) processed securely through trusted partners.
Delivery information (address, city, ZIP code).
Technical data when you visit our website (cookies, IP address, device type).

How we use the information

The information collected is used exclusively for:

Processing orders and payments.
Delivering purchased products.
Customer support and communication.
Legal compliance with Brazilian tax and consumer protection laws.
Marketing campaigns and promotions (only with the customer’s consent).

How we protect your data

Personal data is stored securely and only accessed by authorized personnel.
Sensitive payment data is encrypted and processed through third-party payment providers; G1 Mobile does not store full credit card information.
We comply with the LGPD to ensure customer data is handled lawfully, fairly, and transparently.

Sharing of information

We do not sell or rent personal data. Information may only be shared with:

Payment processors, to complete transactions.
Delivery partners, to fulfill shipments.
Legal authorities, if required by law.

Customer rights under the LGPD

Customers of G1 Mobile have the right to:

Request access to their personal data.
Correct inaccurate information.
Request deletion of data when applicable.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us via email at suporte@g1mobile.com.br.

Updates to this policy

G1 Mobile may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on our website with the revised effective date.