Refund Policy – G1 Mobile

1. General Provisions

At G1 Mobile, we want our customers to be 100% satisfied with their purchases. This policy sets the conditions under which we accept returns and issue refunds, in compliance with the Brazilian Consumer Protection Code (CDC – Law nº 8.078/1990).
 

2. Right of Withdrawal

According to Brazilian law, customers have the right to cancel their purchase within 7 calendar days from the date of product receipt, provided that:

• The phone is in perfect condition, with no signs of use.

• The product is returned in its original packaging, including manuals, accessories, and invoice (nota fiscal).
  In this case, a full refund will be issued, including the product cost and shipping fees.

• 3. Refund and Return Cases

• We accept returns in the following situations:

• Factory defect: Within 7 days of delivery, we will replace the phone or issue a full refund.

• Damaged during transport: The customer must notify G1 Mobile within 48 hours with photos of the damage.

• Wrong product received: If the delivered model does not match the order, we will arrange an exchange or full refund.

How to Request a Refund

Customers must send an email to suporte@g1mobile.com.br including:

• Order number;

• Full name and CPF;

• Reason for return;

• Evidence (photos or videos, if applicable).

Our team will reply within 48 business hours with instructions for returning the product.

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