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Shipping Policy

A legal disclaimer

The explanations and information provided in this Shipping Policy are general and high-level explanations of how G1 Mobile handles shipping and delivery. This text does not constitute legal advice. We recommend consulting with a legal professional to ensure that your Shipping Policy fully complies with Brazilian regulations and consumer protection laws.

Shipping Policy – the basics

At G1 Mobile, we strive to provide our customers with fast, safe, and reliable delivery of their products. This Shipping Policy explains how we process, ship, and deliver orders. By purchasing from G1 Mobile, you agree to the terms outlined here.

Processing time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping methods & delivery time

  • Deliveries are made through partner courier services (Correios, transportadoras, or equivalent).

  • Estimated delivery time varies depending on the customer’s location:

    • Local deliveries (São Paulo region): 2–5 business days.

    • Other regions in Brazil: 5–12 business days.

  • Delivery times are estimates and may be affected by unforeseen events such as strikes, weather conditions, or courier delays.

Shipping rates

  • Shipping costs are calculated at checkout based on the customer’s location, package weight, and chosen delivery method.

  • Occasionally, G1 Mobile may offer free shipping promotions, which will be clearly announced on the website or in-store.

Order tracking

  • Once your order has been shipped, you will receive a tracking code by email or WhatsApp.

  • Customers can use this code to follow the delivery status directly on the courier’s website.

Delivery issues

  • If the package cannot be delivered due to incorrect address or recipient absence, the courier may return the order to G1 Mobile.

  • In such cases, the customer will be contacted to arrange reshipment, and additional shipping costs may apply.

Damaged or lost packages

  • If your package arrives damaged, please notify G1 Mobile within 48 hours of receipt with photos of the product and packaging.

  • If your package is lost by the courier, G1 Mobile will work with the shipping partner to resolve the issue and send a replacement or issue a refund.

Contact information

For any questions about shipping and delivery, please contact us at:
📧 suporte@g1mobile.com.br
📞 +55 (xx) xxxx-xxxx

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