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📜 Terms & Conditions – G1 Mobile

1. General Provisions

These Terms and Conditions (“T&C”) regulate the use of the services and the purchase of products from G1 Mobile. By purchasing a product in-store or online, the customer agrees to these Terms & Conditions.

2. Eligibility

  • Purchases must be made by individuals 18 years or older, or with parental/guardian consent.

  • Customers must provide accurate and truthful information when completing a purchase.

3. Products & Prices

  • G1 Mobile sells mobile phones, accessories, and related products.

  • All prices are displayed in Brazilian Reais (BRL) and include applicable taxes.

  • Prices may change at any time without prior notice, but confirmed orders will not be affected.

4. Orders & Payments

  • Orders are subject to product availability.

  • Accepted payment methods include PIX, boleto bancário, credit cards, and debit cards.

  • G1 Mobile reserves the right to cancel or refuse any order in case of suspected fraud, incorrect information, or lack of stock.

5. Shipping & Delivery

  • Deliveries are carried out through partner couriers. Estimated delivery times will be informed at the time of purchase.

  • G1 Mobile is not responsible for delays caused by third-party couriers or unforeseen events (force majeure).

  • Customers will receive tracking information (if available) once the product has been shipped.

6. Returns & Refunds

  • Customers are entitled to exercise the Right of Withdrawal (Direito de Arrependimento) within 7 calendar days from the receipt of the product, in accordance with the Brazilian Consumer Protection Code (Lei nº 8.078/1990).

  • To be eligible for a refund:

    • The product must be unused, in perfect condition, and returned in its original packaging, including manuals, accessories, and invoice (nota fiscal).

  • Refunds will be processed according to the Refund Policy of G1 Mobile.

7. Warranty & Liability

  • Products sold by G1 Mobile include the manufacturer’s warranty (period and coverage according to each brand).

  • G1 Mobile is not responsible for damages resulting from misuse, unauthorized repairs, or third-party interventions.

  • The company’s liability is limited to the value of the purchased product.

8. Intellectual Property

All content on the G1 Mobile website and materials (logos, images, product descriptions, texts) are the property of G1 Mobile or its licensors and are protected by intellectual property laws. Unauthorized use is prohibited.

9. Account Suspension (for online customers)

G1 Mobile reserves the right to suspend or cancel customer accounts if:

  • False or fraudulent information is provided,

  • Payment irregularities occur,

  • These Terms & Conditions are violated.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Brazil. Any disputes shall be settled in the courts of São Paulo, Brazil, unless otherwise required by consumer protection regulations.

11. Contact Information

For questions regarding these Terms & Conditions, please contact us:
📧 suporte@g1mobile.com.br
📞 +55 (xx) xxxx-xxxx

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